FAQ

COVID-19 Information

Learn more about ICON Park and The Orlando Eye’s operational adjustments including social distancing and increased cleaning protocols here.

Firearms/Weapons

For the safety of our guests, the carrying of firearms, weapons or combustible/flammable/explosive items of any kind into The Orlando Eye is strictly prohibited.

Security Checks

The security procedures have been designed to ensure that all Guests enjoy their experience in a safe and enjoyable manner. All Guests are required to undergo a bag search before boarding. Same sex officers can be made available on request.

Banned Items: The following items may not be brought onto the The Orlando Eye attraction or within the ICON Park property:

1. Recreational devices such as drones, remote control toys, skateboards, scooters, inline skates, shoes with built-in wheels.
2. Alcoholic beverages not purchased at ICON Park, marijuana or any illegal substance.
3. Strollers larger than 36″x 52″ (92cm x 132cm).
4. Suitcases, coolers or backpacks, with or without wheels, larger than 24″ long x 15″ wide x 18″ high (61cm x 38cm x 46cm) on The Orlando Eye.
5. Any trailer-like object that is pushed or towed by an Electronic Conveyance Vehicle, wheelchair or stroller, or pulled by a person, including wagons.
6. Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied. Training wheels or similar modifications are not permitted. Devices must be manually or electrically powered and operated at a walking pace. Devices should be single rider and not exceed 36″ (92cm) in width and 52″ (132cm) in length.
7. Weapons of any kind or items which could be used as weapons
8. Folding chairs.
9. Large tripods and commercial-grade photography gear for purposes of commercial shooting without permission from ICON Park Media Relations.
10. Glass containers (excluding small containers such as baby food jars).
11. Pets or other animals, except approved service animals e.g., dogs and miniature horses. Service animals must remain on a physical leash or in a harness and under the control of the owner at all times. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. (More details in our Service Animal Policy.)
12. Other items that we determine may be harmful or disruptive.

Can I bring my camera on The Orlando Eye?

Yes; however, you will be asked to display your camera to our security team upon arrival, as certain lenses are prohibited. Please do not bring tripods or cameras with lenses exceeding 24” on board. We also have on-site photographers to capture your iconic memories. If you’ve already purchased photography, view it here.

Official Animal Policy

Dogs and miniature horses meeting the requirements for service animals under the Americans with Disabilities Act (ADA) are welcome on The Orlando Eye and at ICON Park. A service animal is a dog or miniature horse that is individually trained to do work or perform tasks for a person with a disability.

Service animals should remain on a physical leash or in a harness and under the control of the owner at all times.

For the safety of our Guests, pets, comfort animals or any other animals are not permitted within ICON Park and the The Orlando Eye House. Pets shall not be left in cars during owner’s visitation to the property.

How do I report a lost item?

Report lost or misplaced articles by clicking here. You may visit between the hours of 8:00 AM and 4:00PM Monday through Friday. Found items are held for a maximum of 30 days. Anyone wishing to claim property at the lost and found area must provide a detailed description of the item, proof of ownership and valid ID or a Driver’s License.