Frequently Asked Questions

How long is my ticket good for?
Tickets for The Wheel at ICON Park purchased directly from us are valid for 365 days from date of purchase unless otherwise mentioned. For example the Play Pass is only valid for 30 days after date of purchase.

If I book a combo (multi-attraction) ticket, do I have to visit all the attractions in the same day?
No! Combo tickets are valid for 30 days after your first attraction visit and you can choose to visit the attractions in any order you like. The ICON Park Play Pass is valid for 30 days after date of purchase.

I did not receive a confirmation email or tickets, what can I do?
First check your spam or junk folders. Still can’t find them? We’ve got you: look up tickets.

What do I do if I have lost my ticket or email confirmation?
Look up your order or show your ticket on your mobile device.

What do I do if I lose my Annual Pass?
If you lose your annual pass, stop by the Guest Services desk to have it reprinted.

What if my ticket expired during the temporary COVID-19 shutdown?
We certainty understand the uncertainty around the COVID-19 pandemic and have all your questions answered here.

Firearms/Weapons
For the safety of our guests, the carrying of firearms, weapons or combustible/flammable/explosive items of any kind into The Wheel is strictly prohibited.

Security Checks
The security procedures have been designed to ensure that all Guests enjoy their experience in a safe and enjoyable manner. All Guests are required to undergo a bag search before boarding. Same sex officers can be made available on request.

Banned Items: The following items may not be brought onto the The Wheel attraction or within the ICON Park property:

1. Recreational devices such as drones, remote control toys, skateboards, scooters, inline skates, shoes with built-in wheels.
2. Alcoholic beverages not purchased at ICON Park, marijuana or any illegal substance.
3. Strollers larger than 36″x 52″ (92cm x 132cm).
4. Suitcases, coolers or backpacks, with or without wheels, larger than 24″ long x 15″ wide x 18″ high (61cm x 38cm x 46cm) on The Wheel.
5. Any trailer-like object that is pushed or towed by an Electronic Conveyance Vehicle, wheelchair or stroller, or pulled by a person, including wagons.
6. Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied. Training wheels or similar modifications are not permitted. Devices must be manually or electrically powered and operated at a walking pace. Devices should be single rider and not exceed 36″ (92cm) in width and 52″ (132cm) in length.
7. Weapons of any kind or items which could be used as weapons
8. Folding chairs.
9. Large tripods and commercial-grade photography gear for purposes of commercial shooting without permission from ICON Park Media Relations.
10. Glass containers (excluding small containers such as baby food jars).
11. Pets or other animals, except approved service animals e.g., dogs and miniature horses. Service animals must remain on a physical leash or in a harness and under the control of the owner at all times. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. (More details in our Service Animal Policy.)
12. Other items that we determine may be harmful or disruptive.